Microsoft Outlook is one of the most commonly used desktop email clients that was initially designed for Windows users to manage the information. It contains all items like emails, contacts, calendars, etc., which can manage each data in an efficient way. Although, its success led to MS Outlook design for other Operating Systems also. MS Outlook 2011 comes only for Mac users, which make a business deal much easier for an organization using Mac platform. However, Outlook for Mac consists of the same features as that of MS Outlook for Windows. The main difference is that Mac Outlook uses the .olm file extension to save data instead of PST format. To do this, all messages, contacts, tasks etc., are saved in OLM format file. Hence, like Outlook PST file for Windows, OLM file for Mac Outlook is so prone to corruption, which may result in an inaccessible OLM file and starts generating some errors. Among all, Mac Outlook 2011 might pop up an error code 17199 while sending all emails. Therefore, in this blog, we are going to discuss all manual tricks to resolve Outlook Mac error code 17199 in a secure manner.

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Quick Solution: If users are aware that their Outlook OLM file needs to be repaired, then they can opt for third-party application named as Outlook Mac Recovery Software.

Microsoft Outlook is one of the most commonly used desktop email clients that was initially designed for Windows users to manage the information. In Outlook, click Help Check For Updates. If an update is found, download and install it. Restart Outlook. If the problem continues, click Help Contact Support.

Reasons Behind Outlook Mac Error Code 17199

There are so many reasons due to which users have faced certain problems. Reason being that an inaccessible OLM file of Mac Outlook. In some cases, users may lose access to .olm files. Here are all possible causes of the “An unknown error has occurred in Outlook” issue as follows:

• Virus attacks and the slow internet connection that may cause OLM file corruption.
• If Outlook for Mac 2011 crashes, then it might result in an inaccessible file.
• Oversized OLM file can also be one of the major reasons behind Outlook error code 17199.
• Improper termination of PC and Outlook 2011 application can damage all files.
• Data corruption in storage location of the OLM file can also become a reason.

Manual Steps to Resolve Outlook Mac Error Code 17199

In order to resolve the issue in Mac Outlook, the users can perform the manual trick as well. Now to do the same, follow given below steps:

Step 1: Make Sure Network Connectivity is Available

The first thing users have to check the web or internet connectivity. It is the main condition to continue the Mac Outlook mail services. Now, to verify if users are capable to connect with web service, one needs to login to any other email accounts such as Gmail. If it will work very well, then users can proceed further steps.

Step 2: Delete All Messages from the Outbox

The next thing is one can open the Outbox folder in Microsoft Outlook for Mac and remove all outgoing email messages from it. Afterward, click on Send or Receive option. If the same issue still persists, move to next step.

Step 3: Re-enter the username and password

Again, you should enter all the credentials i.e., username and password to resolve Microsoft Outlook for Mac error code 17199. Follow these steps to do the same:

1. Now, open Outlook email application
2. Then, select Accounts from the Tool dialog box
3. From the left side of MS Outlook window, you can choose an email account
4. Next, enter the correct email address and password
5. Enable the listed Incoming and Outgoing server addresses whether they are correct or not
6. In the last, click on the red button from the top-left corner of the screen and close it.

Step 4: Rename an Existing Identity or Create a New Identity

If the above-described steps does not fix this issue, then rename or create the new identity by using Microsoft Database Utility. It is the inbuilt application and installed as a part of Microsoft Office. With this application, users can perform multiple tasks like create a new identity or set the default identity, and so on. It will recreate the identity of MS Outlook and try to overcome different kinds of corruption issues that may result in “An unknown error has occurred in Outlook” issue. However, always keep in mind that all such manual tricks are not a foolproof solution to resolve the error.

Expert Solution to Fix Outlook Mac Error Code 17199

There may be a chance that the OLM file becomes inaccessible due to some damage and users will not be able to repair them via manual approach. Thus, in order to have a guaranteed successful solution, a user is recommended to use a third-party tool as mentioned in the above segment. It is an amazing solution that helps to resolve all type of problems from an OLM file. Moreover, it is capable enough to repair inaccessible OLM files in bulk. Additionally, it maintains the folder structure during the recovery process.

Final Words

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From the above-stated write-up, it is very clear that this error occurs in Outlook Mac 2011. This “An unknown error has occurred in Outlook” occurs when a user tries to send an email message in Outlook 2011. Therefore, in this blog, we have discussed all manual workarounds to resolve Outlook Mac error code 17199. Else, the users can take help of a commercial solution to get rid of all such errors in an efficient way.

Inevitably, Microsoft Outlook has now become a platform, which is used by several industries. Its ability to work offline makes it famous and more demanding. However, it does not mean that this is free from all errors. This is clearly indicated by users who are looking for the solution of Outlook 2011 Mac error code 17997 (Unexpected Data Was Encountered Error). This is the reason that we have come up with this blog. In the upcoming part of the blog, we will discuss about this error completely along with the manual approaches to resolve it.

How this Error Occur?

“Unexpected Data was Encountered Error -17997” This kind of message a user may face while encountering the error 17997. This error can arise at the time of connection of Outlook 2011 to MS Exchange. In this error user can connect to Exchange Server and receive mail, but when sending, the messages stuck in the Outbox with error- 17997.

Strategy to Rectify Outlook Mac Error Code 17997

For fixing this error, users can follow these methods as mentioned in the below part:

Method 1

Implement these instructions as mentioned below:

• Change or modify the server name to URL to access OWA through your Browser.
• In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.

Method 2

Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.

Rebuild Virtual Directories

For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:

Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.

Reset Client Access Virtual Directory

Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions

• Open Exchange Management Console
• Now, click on the Server Configuration & then hit on Client Access
• Choose the name of Server Client Access and right click on it

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Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:

• Autodiscover
• ECP
• EWS
• OWA
• Microsoft-Server-ActiveSync
• OAB

Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next

Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next

Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish

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Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.

You may even reset Client Access virtual directory via shell, but the cmdlets will be different depending upon the virtual directory that needs to be reset.

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Conclusion

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The above blog we discussed about the Outlook Mac 2011 error code 17997, and provides two methods to solve unexpected data was encountered error – 17997.